All quality Goalkeeper Gloves are made of soft palm material that abrades as part of the normal wear process. Erosion of the palm is normal and not considered a defect. RG Goalkeeper USA will not replace or accept returns of gloves that have worn through normal use. RG Goalkeeper Gloves will accept returns of unused, unopened packages that were incorrectly ordered and refund the purchase price less shipping. If the error was the fault of RG Goalkeeper USA, (size, qty, or model) the RG Goalkeeper USA will pay for the shipping costs as well.